We look forward to connecting with you! The first step is to set up a Discovery Consult yourself or to call or email our office. We can begin the steps to your first visit with a free 15 minute phone call with our knowledgable New Patient Coordinator.
If we mutually agree that your needs match our practice, and that you are ready to make powerful lifestyle changes, we will set up your initial 60 minute intake appointment with one of our providers.
If you need to cancel your initial consultation with our clinic, we kindly request minimum 24 hours notice. In the event you cancel your Initial Consultation with less than 24 hours notice, you are subject to a $100 late cancel fee.
Our providers are licensed to practice adult medicine, therefore we limit our adolescent practice to those 17 and older who have an involved parental figure to support their health. If you have a child or younger teenager in need of functional medicine care, please visit the Institute for Functional Medicine’s website and search for a pediatric practitioner near you.
Your initial visit at Healthy Connections would ideally be in person. Exceptions can be made, but we do need to see our clients at least once/year in person for optimal care. Many visits can be conducted by phone or virtually using our secure video channel if you choose. We are excited to offer this type of healthcare to our clients! Think how much time this kind of visit can save you.
Patients have unlimited email and SMS contact with their Healthy Connections provider team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the member schedule a phone, telemedicine or in person visit instead of responding via email.
We also request that our patients who communicate with us via SMS/Spruce Health schedule their non-urgent messages to us at reasonable times (between 8 am-8pm), and reserve communications after these hours to more urgent matters. There is an option to schedule message delivery on the Spruce Health app, so you can write your message anytime you need, but have it delivered to us at 8 am the next morning. We appreciate your consideration!
Once you are an established client with Healthy Connections, you can call our office to schedule any follow up visits.
There is a 24-hour cancellation policy for all appointments with a Healthy Connections team member. Canceling within 24-hours will result in a $50 charge to the credit card on file unless there is an urgent or acute health/family reason for late cancellation.
No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the provider you have an appointment with either via email or by SMS or voicemail, you will be charged $50 to the card on file.
Healthy Connections Hood River bills insurance for our services as part of our monthly membership model.
Our membership model allows us to give our clients the TIME, CARE, and ATTENTION that we believe is essential in the healing process. It allows us to provide the highest-quality care and a wide array of services we feel everyone needs and deserves.
Read more about our membership model here!
Healthy Connections is a membership-based medical clinic that also bills health insurance. The membership fee covers important aspects of care that insurance does not pay for, allowing us to provide more personalized, in-depth care.
Your membership includes:
No. The membership does not replace insurance. We still bill your insurance for eligible medical visits, labs, imaging, and prescriptions—just like a traditional primary care clinic.
Don’t have Health Insurance? Inquire at the front desk 🙂
It depends. Ask your HSA
Traditional health insurance:
The membership allows us to provide preventative, root-cause-focused care that insurance alone does not support.
No. They cover different things:
No. The membership is required to establish and maintain care at Healthy Connections because it supports the care model we use for all patients.
Patients benefit from:
Wondering if Healthy Connections is right for you? Our Practice Administrator is happy to answer your questions!
